Refund and Return Policy

Last Updated: August 20, 2026

1. Introduction

At Insureollc, we are committed to providing reliable, professional roadside assistance to our customers. We understand that unexpected situations can arise, and we strive to be fair and transparent in all our business dealings.

This Refund and Return Policy explains the circumstances under which refunds may be issued for our services. Please read this policy carefully before requesting or using our services. By using our services, you agree to the terms of this policy.

2. Scope of Services

Insureollc provides heavy‑duty roadside assistance services for commercial trucks and fleets. Our services include, but are not limited to:

• Battery jump starts
• Tire repair and replacement
• Heavy‑duty towing
• Emergency fuel delivery
• Mobile diagnostics
• Lockout assistance
• Air brake and suspension repairs
• Fleet maintenance programs

Because we provide services rather than physical goods, our refund policy differs from traditional product return policies. We do not accept returns of "services" in the traditional sense, but we do offer refunds or credits under specific circumstances outlined below.

3. Cancellation Policy

We understand that situations change. If you need to cancel a service request, please contact our dispatch team as soon as possible.

• Before Dispatch: If you cancel before a technician has been dispatched to your location, you will not be charged. No cancellation fee applies.
• After Dispatch but Before Arrival: If a technician has been dispatched but has not yet arrived on site, a cancellation fee may apply to cover travel and dispatch costs. The fee will be clearly communicated to you at the time of cancellation.
• After Arrival or Work Begins: Once a technician has arrived at your location or work has commenced, the full service fee is payable. No refund will be issued for services already rendered.

4. Refund Eligibility

Refunds may be issued in the following circumstances:

• Service Not Rendered: If a technician was dispatched but was unable to perform the requested service due to circumstances beyond your control (e.g., the technician could not locate you), you may be eligible for a full refund of any fees paid.
• Overcharging or Billing Error: If you believe you were overcharged or there was a billing error, we will investigate and issue a refund for any amount overpaid.
• Inadequate Service: If the service provided did not meet the agreed‑upon scope or was performed negligently, we may issue a partial or full refund at our discretion after a thorough investigation.
• Duplicate Charges: If you are accidentally charged twice for the same service, we will refund the duplicate charge promptly.

Refunds are not available for services that were performed as requested, even if the outcome did not fully resolve the issue due to underlying vehicle problems that were not initially diagnosed.

5. Fleet Program Refunds

For customers enrolled in a Fleet Program (monthly subscription), the following refund policies apply:

• Monthly Subscriptions: Fees are billed monthly in advance. Refunds are not provided for partial months. If you cancel your Fleet Program, your coverage will continue until the end of the current billing period.
• Annual Subscriptions: If you have paid for an annual Fleet Program and wish to cancel, you may be eligible for a prorated refund for the unused portion of the term, minus any applicable administrative fees.
• Service Credits: In lieu of refunds, we may offer service credits for future use at our discretion.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team via email at info@insureollc.com or call us at (877) 240-6612.
2. Provide Details: Include your full name, phone number, service date, invoice number (if available), and a brief description of why you are requesting a refund.
3. Investigation: We will review your request, which may include contacting the technician or reviewing service records. We will respond to your request within 7–10 business days.
4. Resolution: If your refund is approved, we will issue a refund to the original payment method within 5–7 business days. If we are unable to approve your request, we will explain our decision and offer alternative resolution options where possible.

7. Timeframes

• Refund Requests: Refund requests must be submitted within 30 days of the service date. Requests received after 30 days will be considered on a case‑by‑case basis.
• Processing Time: We aim to process all refund requests within 10 business days of receipt. You will be notified via email once a decision has been made.
• Refund Issuance: Once approved, refunds will be issued to the original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to process the refund.

8. Chargebacks and Disputes

If you dispute a charge with your credit card company or bank before contacting us, we will work directly with the payment processor to resolve the dispute. However, we encourage you to contact us first to resolve any billing issues directly.

If a chargeback is filed and we are able to demonstrate that the service was performed as requested, the chargeback may be contested, and you may be liable for any associated fees.

9. Exceptions

Refunds will not be issued in the following situations:

• Service Completed as Requested: If the service was performed to your satisfaction and you simply changed your mind.
• Vehicle Condition: If your vehicle was in a condition that made the requested service impossible or unsafe, and we communicated this to you before proceeding.
• Weather or Road Conditions: If service delays were caused by inclement weather, road closures, or other factors beyond our control.
• Fraudulent Claims: If we determine that a refund request is fraudulent or abusive.

10. Modifications to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed about our refund practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Refund and Return Policy, please contact us:

12. Governing Law

This Refund and Return Policy shall be governed by and construed in accordance with the laws of the State of South Carolina and the United States of America, without regard to conflict of law principles.